Transportation Services

In addition to general communication barriers, we may experience unique communication barriers when using transportation services.  These include:

  • Not being understood when booking transportation over the telephone
  • People hanging up the phone because they think our unclear speech means we are intoxicated or our device is an automated sales message
  • Not being able to communicate with drivers about where we want to go, or how to tie down our wheelchair or mobility device
  • Not being able to get the driver’s attention when in motion to alert them when a stop is missed
  • Feeling unsafe when alternate pick-ups are arranged by para-transit systems that use unregulated drivers with less experience interacting with people with disabilities
  • Not being able to communicate with public transit personnel to ask them to open alternate entrances to access vehicles such as turn-styles