- Find out if the person wants to use their speech, smart phone, tablet, communication device or assistance from someone they know when communicating with you over the telephone.
- Offer other options such as email, social media, internet video call, message relay services, or other text-based communications.
- Depending on the nature of your services, you may need policies and safeguards in place to ensure that the individual with a communication disability has authorized the assistant and that you are speaking to that person over the phone.
- If answering a phone call, do not assume the person is drunk, if their speech is unclear.
- Politely tell the person if you do not understand. They will say it again or communicate it in another way.
Video: Krystine on using a communication assistant over the phone.
Video: Colin Phillips using a communication device on the phone.
Video: Colin Phillips on booking transportation.
Video: Colin Phillips demonstrates on how uses a communication assistant
Video: Tien Hoang on using a message relay service
(Having trouble viewing this video? Click Here to open it in a new window)