• Ask the person if they need a specific accessible format such as audio, large print, plain language, another language and/or electronic versions.
  • Ask if the person needs assistance to read and/or understand the written information.
  • As a general rule, when making written materials, follow the principles of plain language. Plain language is a style of writing that uses everyday For example: Grade 5 reading level, short sentences, no jargon, graphics to illustrate meaning.
  • Video: Tien