Financial Services

Financial Services should not assume:
  • a client who has a communication disability is incapable of managing their finances.
  • a person accompanying an individual with a communication disability has power of attorney over their finances.

Financial Services should negotiate supports and accommodations required by the individual in the areas of:

  • how they communicate
  • what they want cashiers to do when interacting with them
  • accommodations to access banking machines and online banking
  • alternate signing procedures
  • accommodations to use a phone prompt system to activate cards
  • accommodations to access phone services, such as an authorized communication assistant.
Audience: Bank staff
Runtime: 1.06 min.
Focus: Tien Hoang on communication access within banking service








In addition to general communication barriers, we may experience unique communication barriers when using financial services.  These include:

  • Cashiers making assumptions that we cannot understand what they are saying
  • Cashiers assuming we have a hearing loss and speaking too loudly about our private banking matters
  • Cashiers not being able to communicate with us about withdrawals, transfers and deposits
  • Not being able to physically access banking machines if we have a physical disability
  • Not being able to use telephone banking services
  • Not having accessible forms that we can read and understand
  • Cashiers not accepting our alternate signing procedures
  • Not being able to use a phone prompt system to activate credit cards