Financial Services

Audience: Bank staff
Runtime: 1.06 min.
Focus: Tien Hoang on communication access within banking service








In addition to general communication barriers, we may experience unique communication barriers when using financial services.  These include:

  • Cashiers making assumptions that we cannot understand what they are saying
  • Cashiers assuming we have a hearing loss and speaking too loudly about our private banking matters
  • Cashiers not being able to communicate with us about withdrawals, transfers and deposits
  • Not being able to physically access banking machines if we have a physical disability
  • Not being able to use telephone banking services
  • Not having accessible forms that we can read and understand
  • Cashiers not accepting our alternate signing procedures
  • Not being able to use a phone prompt system to activate credit cards