- a client who has a communication disability is incapable of managing their finances.
- a person accompanying an individual with a communication disability has power of attorney over their finances.
Financial Services should negotiate supports and accommodations required by the individual in the areas of:
- how they communicate
- what they want cashiers to do when interacting with them
- accommodations to access banking machines and online banking
- alternate signing procedures
- accommodations to use a phone prompt system to activate cards
- accommodations to access phone services, such as an authorized communication assistant.
Runtime: 1.06 min.
Focus: Tien Hoang on communication access within banking service
In addition to general communication barriers, we may experience unique communication barriers when using financial services. These include:
- Cashiers making assumptions that we cannot understand what they are saying
- Cashiers assuming we have a hearing loss and speaking too loudly about our private banking matters
- Cashiers not being able to communicate with us about withdrawals, transfers and deposits
- Not being able to physically access banking machines if we have a physical disability
- Not being able to use telephone banking services
- Not having accessible forms that we can read and understand
- Cashiers not accepting our alternate signing procedures
- Not being able to use a phone prompt system to activate credit cards