Attendant Services

People who have disabilities that affect communication tell us about barriers they can experience when communicating about their personal attendant services.

In addition to general communication barriers, we may experience unique communication barriers when using attendant services.  These include:

  • Attendants not having any training in communication and not knowing how to communicate with us
  • Attendants not understanding our messages and directions when providing services
  • Not being able to communicate and negotiate our attendant bookings with attendant service managers
  • Not being able to call for attendant services in an emergency
  • Getting fewer services because our communication takes longer and there is less time in the booking for the tasks we need done
  • Not having or being given an appropriate method of communication in the shower, bed or other situations where our usual communication device or display might not be practical
  • Attendants not trained and/or not available to provide communication assistance in face-to-face interactions and over the telephone
  • Lack of policies and procedures to ensure confidentiality when attendants provide communication assistance related to confidential matters such as financial matters, healthcare, and personal information
  • Attendants not having the time or ability to trouble shoot about technical support for our assistive devices
  • Attendants not being able to accompany us in the community where we may need assistance