Communication access

Communication access occurs when people can:

  • understand what is said
  • have their messages understood by others
  • use their preferred methods of communication, such as speech; gestures; body language; writing; pictures, symbols, letters; sign language, or selecting items on a communication device
  • get the time and opportunity to communicate
  • get written information in ways they read and understand
  • sign documents, take notes and complete forms in ways that are accessible to them
  • use an organization’s website and social media
  • connect with an organization via telephone or other more accessible ways

People who have disabilities that affect their communication may require communication supports in:

  • Face-to-face interactions
  • Telephone communication
  • Group communications
  • Reading
  • Writing