Communication access rights
When accessing a service, people who have disabilities that affect their communication have the right to the supports they need in order to:
- Understand what a person is saying to them.
- Communicate their messages to another person.
- Use the communication method(s) that work best for them.
- Connect with an organization using the telephone or alternatives to a telephone, if required.
- Communicate effectively at meetings and public events.
- Read or understand the organization’s written materials.
- Use an organization’s website and social media.
- Complete an organization’s forms, take notes and sign documents.
In critical situations, they have a right to:
- Procedures, policies and communication supports to ensure they can give informed consent in critical contexts such as healthcare and legal situations.
- A communication intermediary to assist them communicating in police, legal and justice situations.
- Appoint a person they trust to support them in decision-making and complex service negotiations.