Communication Access

Communication access is what people who work in businesses and organizations can do so that people who have communication disabilities can

  • understand what is being said
  • have their messages accurately understood
  • use different ways of communicating such as speech, gestures, writing, pointing to objects or pictures, spelling words, typing on a communication device or human assistance
  • receive written information in ways they understand and can use
  • sign documents, take notes and complete forms in ways that are accessible to them

Depending on the business or service, effective communication may be required in:

  • Face-to-face interactions
  • Over the telephone
  • A group setting
  • A public event

While people who have communication disabilities have individual communication access requirements, there are a number of general things that business and organizations can do to improve access to their services.