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Communication Access

Communication Access by Barbara Collier (2009)
This booklet is intended to inform businesses and organizations about providing accessible goods and services to people who have communication disabilities, and may be a useful resource in complying with the customer service standard under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Topics in the booklet include:

  • The Right to Communicate
  • Communication Disabilities
  • Communicating in Different Ways
  • Communication Barriers
  • General Tips for Providing Communication Access
  • Communicating with a Person who has a Communication Disability
  • Special Situations
  • Communicating in Essential and Emergency Situations
  • Checklist for Communication Access
  • Resources and Organizations

Order Form
Communication Access Order Form