Accessibility Checklist

Accessible Communication Checklist

When you meet a person who has a disability that affects their communication, do you:

  • Talk respectfully in a normal, tone and volume
  • Take time to communicate
  • Talk directly to the person, not about them or to the person with them

When communicating, do you:

  • Ask the person how they communicate (if it is not obvious)
  • Watch and respond to their body language, gestures, pointing to objects, items on a communication display
  • Avoid overusing yes and no questions
  • Give the person the time they need to communicate
  • Ask permission to guess if you think you know what they are communicating
  • Tell the person if you do not understand their message and give the person opportunities to repeat or use other ways to communicate their message to you
  • Use everyday language if the person has difficulty understanding

When providing telephone services, do you:

  • Give extra time to communicate with a person who has unclear speech or uses a device over the telephone
  • Provide alternate options for telephone services such as in-person meetings, text, email, Skype and social media
  • Have procedures in place for a person to use an authorized communication assistant over the telephone

When hosting appointments, meetings and public forums, do you:

  • Provide the agenda ahead of time
  • Offer communication assistance as part of your accessibility options (e.g. sign language, communication assistance, attendant services)
  • Help find and pay for a communication assistant, if the person does not have someone to assist.
  • Offer extra time for an appointment or meeting

When providing written information, and if requested, do you:

  • Offer to read and explain documents
  • Take notes, write down instructions or appointments
  • Assist with filling in forms and / or provide an electronic version of the form
  • Give written information in plain language that is easy to read and understand
  • Offer alternate formats, such as large print or electronic copies
  • Provide an accessible website that complies with the latest version of the Web Content Accessibility Guidelines
  • Accept alternate signatures or authorized signers

Does your space have:

  • A quiet, well-lit space to communicate
  • Low service desks and counters for people in wheelchairs
  • Signs that are easy to understand and positioned where people can see them

Does your organization have:

 A Go-to person who has taken extra training in communication accessibility

  • A person who has a disability that affects communication on your accessibility advisory committee
  • A process to train all existing and new staff
  • An accessible complaint process
  • An accessible process to respond and resolve complaints
  • An internal or external organization or person who can advise on how to resolve communication access complaints