Accessibility Rights

When accessing a service, you have the right to any supports and accommodations you may need in order to:

  • Understand what a person is saying to you.
  • Communicate your messages to another person.
  • Use the communication method(s) that work best for you.
  • Connect with an organization using the telephone or an alternative to the telephone.
  • Communicate effectively at meetings and public events.
  • Read and understand an organization’s written materials.
  • Use an organization’s website and social media.
  • Complete an organization’s forms, take notes and sign documents.

In critical communication situations, you have a right to expect:

  • Procedures, policies and communication supports to ensure you can give informed consent in healthcare and legal situations.
  • A communication intermediary to assist you communicating in police, legal and justice situations.
  • To appoint a person you trust to support you in decision-making and complex service negotiations.