When accessing a service, you have the right to any supports and accommodations you may need in order to:
- Understand what a person is saying to you.
- Communicate your messages to another person.
- Use the communication method(s) that work best for you.
- Connect with an organization using the telephone or an alternative to the telephone.
- Communicate effectively at meetings and public events.
- Read and understand an organization’s written materials.
- Use an organization’s website and social media.
- Complete an organization’s forms, take notes and sign documents.
In critical communication situations, you have a right to expect:
- Procedures, policies and communication supports to ensure you can give informed consent in healthcare and legal situations.
- A communication intermediary to assist you communicating in police, legal and justice situations.
- To appoint a person you trust to support you in decision-making and complex service negotiations.