Retail and Leisure
Audience: Staff in retail, leisure
Runtime: 2.00 min.
Focus: Tien Hoang on communication access when shopping
Runtime: 2.00 min.
Focus: Tien Hoang on communication access when shopping
In addition to general communication barriers, we may experience unique communication barriers when using professional services. These include:
- Being ignored or talked about as if we are invisible
- Having our abilities underestimated or not being taken seriously
- Making assumptions that we cannot hear or understand what they are saying
- Not knowing how to communicate with us
- Pretending to understand what we are communicating
- Limiting our communication by only asking us yes and no questions
- Not giving us the time we need to communicate
- Noisy and dark environments where it is difficult to see our communication boards and devices or hear what people are saying