Retail and Leisure

Audience: Staff in retail, leisure
Runtime: 2.00 min.
Focus: Tien Hoang on communication access when shopping

In addition to general communication barriers, we may experience unique communication barriers when using professional services.  These include:

  • Being ignored or talked about as if we are invisible
  • Having our abilities underestimated or not being taken seriously
  • Making assumptions that we cannot hear or understand what they are saying
  • Not knowing how to communicate with us
  • Pretending to understand what we are communicating
  • Limiting our communication by only asking us yes and no questions
  • Not giving us the time we need to communicate
  • Noisy and dark environments where it is difficult to see our communication boards and devices or hear what people are saying