Communicating Matters is a training guide for attendants working with people who have enhanced communication needs. DVD and book by Barbara Collier, 2000.
This DVD training program is about communicating with people who use augmentative and alternative communication (AAC) during daily service routines. It presents common issues and practical suggestions. The DVD shows the impact of effective and ineffective communication by enacting real-life situations that people who use AAC experience every days, such as making phone calls or getting dressed. The included facilitator guide provides you with questions to lead group participants toward improved communications with people who use AAC.